Refund policy

Many of our products are made to order or produced in limited runs.

Because of this, we generally do not accept returns, exchanges, or cancellations for change of mind, incorrect size, colour or model selection, or general preference once an order has entered production or has been shipped.

Please check the product description, compatibility information, measurements, and selected options carefully before placing your order. Contact us before ordering if you are unsure about compatibility.

Damaged, Defective, or Incorrect Products

Please contact us at shop@ludjet.com within 7 days of delivery if your order:

arrives damaged
appears to have a manufacturing defect
is different from the product ordered
has a fitment or performance issue that you believe may be related to the product

Please include your order number, a clear description of the issue, photos or videos of the product, and photos of the packaging where relevant. We may also request information about the vehicle, installation method, and any other parts used with the product.

Please do not continue using the product if you believe it is defective or unsafe.

Product Improvement and Goodwill Support

Our products are continuously tested and improved based on development work and customer feedback.

Where a customer experiences a genuine issue that is not clearly covered by this policy, we may offer additional support on a case-by-case basis. Depending on the circumstances, this may include a replacement, revised part, partial refund, full refund, or another reasonable solution.

Any support provided outside our standard obligations is offered as a gesture of goodwill and does not create an automatic entitlement for future claims.

Installation and Use

Installing a product does not automatically prevent you from reporting a genuine manufacturing defect.

However, a refund or replacement may be refused where the issue or damage was caused by:

incorrect or improper installation
failure to follow instructions
excessive tightening or unsuitable tools
modification, cutting, drilling, sanding, heating, or alteration of the product
use with incompatible or non-standard parts
accident, impact, misuse, neglect, or abnormal use
continued use after a problem became apparent
normal wear and tear

We may ask for photographs, videos, measurements, or other reasonable evidence to help determine the cause of the issue.

Approved Claims

If a claim is approved, we may offer, as appropriate and where permitted by applicable law:

a replacement product or component
an updated or revised version of the product
a partial refund
a full refund
another reasonable solution agreed with the customer

The appropriate solution will depend on the nature of the issue, the condition of the product, availability, shipping costs, and the circumstances of the claim.

Do not return a product without contacting us first. Unauthorised returns may not be accepted.

Where a return is required, we will provide return instructions. Responsibility for return shipping costs will depend on the reason for the return and applicable consumer law.

Refunds

Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, customs duties, import taxes, brokerage fees, and other third-party charges are generally non-refundable unless required by applicable law or specifically agreed by us.